Reference

Privacy Policy – How We Protect Your Account

When you open an account with us, your personal information is handled with care.

Data collection is minimal and necessaryPayment details encrypted end-to-endYour withdrawal requests verified and processed within hours
Explore the Lobby Read FAQ
rajabos slot Privacy Policy – How We Protect Your Account
CONTACT & REQUEST

Reach Us About Your Privacy

Team online

Email Support

Send a data request or deletion request to our support team. We respond within 48 hours during business days. Attach a copy of your ID and account verification details so we can process your request securely.

In-Account Messages

Open your account and use the message tool in the support section. Your privacy request is logged and timestamped. Our team checks messages throughout business hours and replies within 24 hours on weekdays.

Phone Support

Call our team during business hours to discuss data access or account closure. Have your account number and registered email ready. We verify your identity before discussing any account details.

HOW WE SECURE IT

Data Security and Account Protection

Encryption & Storage

Your login credentials and payment details are encrypted using industry-standard protocols. DANA, OVO, GoPay and QRIS transactions are routed through secure gateways. Servers are backed up daily and monitored 24/7 for unauthorised access.

Cookie Usage

We use session cookies to keep you logged in and functional cookies to remember your language and lobby preferences. Analytical cookies help us spot fraudulent login attempts. You can manage cookie settings in your browser; blocking them may affect your account access.

Account Verification

Before we process a withdrawal, we verify your identity and confirm the destination DANA, OVO, GoPay or QRIS account matches your registered details. This step protects you from unauthorised fund transfers and takes 10–30 minutes.

Data Retention

We keep your account data for as long as your account is active, plus seven years after closure for regulatory compliance. Transaction records are retained separately. You can request early deletion, where local law permits, by contacting support.

Third-Party Access

We share your data only with payment processors (DANA, OVO, GoPay, QRIS providers), identity-verification partners, and fraud-detection services. We never share your data for marketing purposes. All partners sign confidentiality agreements.

Your Rights & Changes

You can request a copy of your data, correct inaccurate information, or close your account permanently. To update your email, phone or payment details, log in to the account settings tab. Changes take effect immediately; old data is archived.

Privacy Questions Players Ask

Your account information is marked inactive but retained for seven years for regulatory compliance. Your DANA, OVO, GoPay or QRIS payment details are deleted. If you want full data deletion sooner, contact support with your account number and we'll flag your request for early removal where local law permits.

Cookies remember your login, language choice, and lobby settings. They also help us detect fraud and unusual activity. You can disable cookies in your browser settings, but this may prevent you from logging in or accessing parts of the lobby. Session cookies expire when you log out.

No. We share your data only with payment processors like DANA, OVO, GoPay and QRIS, identity-verification services, and fraud-detection partners. We never sell your contact information or play history to marketers or other companies. All partners are contractually bound by confidentiality.

Your payment information is encrypted end-to-end and never stored on our main servers. DANA, OVO, GoPay and QRIS transactions are routed through their own secure gateways. We verify every withdrawal destination matches your registered account before processing.

Yes. Email support or use the in-account message tool with the subject 'Data Access Request'. Attach a photo of your ID for verification. We'll compile your data and send it to your registered email within 48 hours. You can correct any inaccurate information immediately.

Active account data is kept for as long as you play. After you close your account, we retain transaction records for seven years for regulatory compliance. You can request export of your history anytime before deletion. Contact support with your account number to start the process.

Change your password immediately from the account settings tab. Contact support by phone or in-account message with details of the suspicious activity. We'll review your login history, freeze any pending withdrawals, and verify your DANA, OVO, GoPay or QRIS details. Response time is under one hour during business days.

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